Tactic: Dependency

Tactic sort: Dark Tactic

Type: Unsustainable Pattern

Category: cloud-computing

Tags:

Title

Dependency

Description

In some situations, the cloud user may become dependent on the cloud provider, and he risks being compromised would the cloud provider not provide services with high enough quality. For example, if the customer support does not handle issues in a good way (e.g., by taking a long time to solve issues) and the cloud user is completely dependent on the customer support to solve any problem, then this creates unsustainability. Relying heavily on cloud providers and therefore lacking planning and preparation to deal with unexpected issues with the cloud service has been identified as one of the major risks when adopting cloud computing.

Participant

cloud-user, cloud-provider

Related artifact

Cloud infrastructure and associated services

Context

Normal operation

Feature

Provided service

Tactic intent

Making the cloud user dependent on the cloud provider

Intent measure

Degree of dependency

Countermeasure

It is advised that cloud users assess early on (e.g., in the cloud provider selection process) the quality of the customer support.

Source

*The Dark Side of Cloud and Edge Computing* by Klervie Toczé, Maël Madon, Muriel Garcia and Patricia Lago (DOI: https://doi.org/10.21428/bf6fb269.9422c084)